We offer free shipping on all prepaid orders above ₹2000.
1. Order Processing: Orders are carefully reviewed and dispatched after internal approval and quality check. Processing time may vary depending on the product and order volume.
2. Delivery Timeline: Once dispatched, orders typically take 7-14 business days to reach you, depending on your location.
3. Tracking: Once your order ships, a tracking link will be shared via email to the address provided at checkout.
4. Courier Partners: All parcels are shipped via trusted logistics partners such as DTDC, Delhivery, Xpressbees or Bluedart.
5. Shipping Address: Orders are dispatched only to the address submitted at the time of placing the order.
6. Reverse Pick-Up: Arranged only in the case of returns due to manufacturing defects. We do not offer reverse pick-ups for exchange requests.
While we ensure timely dispatch from our end, Itiyaadi is not liable for shipping delays or any damage caused in transit by third-party courier services.
Our Exchange policy follows a considered framework, applicable only for products available in multiple sizes. Exchanges are not offered for changes in colour, print, or style. Exceptions may be made in the following cases:
1. The requested size is available in stock for exchange.
2. The customer bears the cost and responsibility of shipping the product back. Reverse Pick-Up: Arranged only in the case of returns due to manufacturing defects. We do not offer reverse pick-ups for exchange requests.
3. The item must be in unused, original condition, with all tags intact and returned in the same packaging as delivered.
4. Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.
All exchange requests are evaluated on a case-by-case basis and are subject to approval.
We do not accept returns unless there is a valid issue. Exceptions are strictly considered under the following circumstances:
1. The product received has a clear manufacturing defect.
2. The item delivered is incorrect or does not match the order placed.
3. Returns are not issued for minor colour or print variations that occur due to the hand-crafted nature of our products.
Reverse Pick-Up: Arranged only in the case of returns due to manufacturing defects. We do not offer reverse pick-ups for exchange requests.
To request a return, please note:
1. You must email us at contactitiyaadi@gmail.com within 24 hours of delivery.
2. The item must be unused, with original tags intact, and returned in its original packaging as listed on the Itiyaadi website.
3. Once the product reaches our facility and passes a thorough quality inspection, we will happily exchange it and offer a fresh piece. In the rare instance we are unable to do so, a refund will be initiated from our end.
4. Products purchased during the sale period are not eligible for return.
5. Special bulk orders are not eligible for return.
You can get in touch with us for any questions, concerns, or order-related queries by dropping us a line at contactitiyaadi@gmail.com, we'll be happy to help!
All queries are answered between Monday to Friday, 10 AM – 6 PM IST.